Concierge Plus launches +Payments for resident fees and dues

Concierge Plus introduced +Payments, a new online payments product for HOAs, condo corporations, co-ops and multifamily communities across North America. The tool combines card, bank transfer and paper-check tracking in one system and settles funds to a community’s bank account the next business day.

Why it matters: - Communities can now handle resident payments in one place instead of splitting online transactions from paper checks. - The product is aimed at reducing manual reconciliation work for property managers and speeding up access to funds. - The platform supports separate bank accounts for each client, which helps management companies process payments without commingling money.

What happened: - Concierge Plus launched +Payments for HOAs, condominium corporations, co-ops and multifamily communities across North America. - Residents can pay common element fees, HOA dues, rent, amenity fees and online store purchases through the web portal or the +Resident mobile app. - Payments can be made by card or bank transfer, and funds settle into the community’s bank account the next business day. - The product is available now to Concierge Plus communities in the United States and Canada.

The details: - +Payments keeps card, bank transfer and check activity in one transaction history. - Checks are processed and tracked alongside card and bank payments, with lockbox support. - Residents can save payment methods for future use. - AutoPay lets residents choose a payment day and select either the full balance or a fixed monthly amount. - Full-balance AutoPay skips a cycle when the balance is zero and supports a not-to-exceed cap. - Reminder emails can be configured before charges come due. - Balance-based reminders can be sent only to residents above a manager-set threshold. - With an accounting integration, residents see their real balance and transaction history, and payments flow back for reconciliation. - Each building maps to its own merchant account, so one management company can run multiple clients on the same platform without combining funds. - Communities can choose whether processing fees are passed to residents as a convenience fee or absorbed. - Managers get full transaction history, settlement batch reporting, exportable reports with configurable accounting fields, in-platform voids and refunds, and the ability to block a unit from paying online. - Card numbers never touch Concierge Plus servers. - Card data is tokenized and processed by PCI-DSS-compliant payment providers. - ACH and EFT bank account details are encrypted at rest. - Only the resident can change their own AutoPay enrollment. - Resident payment information is not shared with neighbors, board members or third parties.

Between the lines: - The product targets a common pain point in property management: reconciling paper and digital payments across many units and accounts. - The accounting integrations suggest Concierge Plus wants payment data to stay tightly tied to the ledger rather than create a separate financial record. - The controls for blocking a unit, issuing refunds and exporting accounting fields point to workflows that often become sensitive during disputes or month-end close.

What's next: - Concierge Plus is directing communities to a demo that shows the full payment flow from resident checkout through reconciliation. - The company is positioning +Payments as part of the broader Plus+ platform for resident communications, service requests, package tracking and front desk operations. - Concierge Plus plans to continue supporting integrations with accounting systems including Vantaca, Yardi, MDS, ShiftSuite and CINC.

The bottom line: - +Payments is a bid to turn community billing into a single, trackable workflow while giving managers faster settlement and fewer reconciliation headaches.